Frequently asked questions
Q. What formats are you publishing?
A. We are currently producing ebooks in .prc/mobi, .html, .epub and .pdf formats. All newer files are available bundled in a zip file. Older files are being converted. Selected stories are also printed as paperbacks.
Q. What do I do if the eBook I purchased does not fully download?
A. You can attempt to download the file up to ten times. If, after the tenth time, you still cannot download the file? Contact [email protected] for assistance.
Q. What do I do if I do not receive the urls to download my ebooks?
A. Please contact [email protected] and your ebooks will be sent to you. Periodically our autoresponder is interpreted as spam and blocked. This is particularly true with AOL users.
Q. Do I need any special software to read the eBooks?
A. The eBooks are one of five forms:
Adobe PDF are downloadable PDF files, which require a free reader which can be downloaded here. If you have purchased ebooks from us in the past, this was the file format you purchased.
Mobipocket ebooks are .prc files, used to read ebooks on a personal digital assistant. Mobipocket reader, a free reader to download on your pda can be downloaded here.
Epub ebooks are used mainly in ereaders — Sony, Kindle, COOL, Nook, softbook, etc.
HTML ebooks are web friendly files that should be compatible with any browser, such as Microsoft Explorer, Firefox or Safari. These files come zipped, and will require decompressing.
Q: Are the prices in your catalog US dollars?
A. Yes. If you need to convert currency, try xe.com.
Q: Can I mail in a check or money order?
A. We currently are not accepting mail in payments. However, please watch for updates in the future.
Q. Can I order a gift certificate?
A. Yes, you can order a gift certificate, here.
Q. Do you offer a distributor’s discount?
A. We do offer discounts for bulk purchases for distribution. Please contact [email protected] for information.
Q. Do you offer a librarian’s discount?
A. We do offer standard discounts for purchases for library lending. Please contact [email protected] for information.
Q. Do you donate books to charity?
A. We do have a certain amount of titles that we donate to charity annually. Please contact [email protected] for information.
Q. How can I contact my favorite Prizm Books authors?
A. Emails for Prizm Books authors sent to [email protected] will be forwarded to the authors in question.
Q. Is there a place I can leave feedback about my experience?
A. Click here and feedback away!