Last Updated: June 27, 2026
At Prizm Books, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which refunds, returns, and exchanges are accepted for purchases made through our website.
By placing an order on PrizmBooks.com, you agree to the terms outlined below.
Eligibility for Returns
We accept return requests for eligible products within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Digital books (eBooks)
- Downloadable products
- Gift cards
- Personalized or customized products
- Items marked as final sale
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item
We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed using your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Exchanges
We replace items only if they are damaged, defective, or incorrect.
If you need an exchange, please contact our support team with your order details before returning the item.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Order Cancellations
Orders may be cancelled before they are processed for shipment.
Once an order has been shipped or a digital product has been delivered, cancellation requests may no longer be accepted.
Digital Products
Because digital products are delivered immediately after purchase, they are generally non-refundable unless required by law or the product cannot be accessed due to a verified technical issue.
Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us.
Prizm Books
Website: https://prizmbooks.com
Email: [email protected]
Our support team will be happy to assist you as quickly as possible.